Stable & Strong: The hammock stand uses an X-shaped base. This special design increases the contact area between the stand and the ground creating better stability, even when rotating the swing 360 degrees. In addition, the stand is made of industrial iron material and plastic coating technology, which is very strong and durable.
Innovation Design: The Greenstell Hammock Stand adopts an Anti-corrosive Buckle and spring Hook to suspend the hammock. This updated design allows Greenstell to make this product better, safer, and stronger for our customers.
Easy Assemble: The hammock stand is versatile and detachable, you can install or disassemble the stand yourself in just a few minutes, so you can move it anywhere. The stand is easy to clean and maintain and comes with easy to understand installation instructions for your convenience.
Multiple-Use: You can use this swing chair stand in any scene. We provide silicone feet and ground nails for your use. When used indoors, use the silicone feet make the stand more stable and protect the floor. When using outdoors, using the ground nails can also reduce the shaking of the stand and create a more stable platform.
Hammock Chair not Included- You can search greenstell hammock chair to get matched Swing Chairs stand. Our adjustable hammock stand is perfect for you to relax and enjoy your leisure time.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange before you provide us sufficient information, solid proof and other details that can help the customer support understand the issue.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase(Order ID#).
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Apart from regular priced items, sale items can also be refunded and the amount returned to you is the same as the sale price you buy items at.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we would guide you how to exchange and where you send the item to.
To return your product, you should mail your product to an address that Greenstell customer support provides you.
For defective items, generally Greenstell would cover the shipping and provide you a shipping label for you to return. Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Orders will be processed within 2 business days and you will be notified of the tracking information once its shipment. Please track your parcel after 3-5 days as the status may not updated timely.
USPS tracking website: Here.
Fedex tracking website: Here.
1. Why I can’t track my parcel?
Please confirm whether you enter the right tracking number and choose the right tracking website. If all are correct, please contact us.
2. Everything is right, why can't I find information about my parcel?
Usually, the information has not been updated by the shipping company. Please track your parcel after 3-5 days from your order shipped date.
3. What should I do if I did not get the parcel after a long time?
If you have not received your parcel 30 days after the shipping date, please contact us we will help you to track the parcel.